4 Ways to Effectively Manage Customer Service Queues

How do you plan to stay on top of your game? When you check your inbox, and the first thing that comes to your face is a backlog of client emails, it feels overwhelming, isn’t it?

With today’s highly competitive world, it’s essential for a business in Singapore to have outstanding customer service. Otherwise, you’ll lose your patrons and ruin your reputation. Not only will unhappy customers shop elsewhere, but they will likely share their bad experience to other people as well—imagine the reach of just one social media post.

Luckily, you can do something about it. According to studies, consumers say that the number one factor to good customer service is having their problems resolved right away.

Of course, you also aim for this and work hard to go beyond your clients’ expectations. However, you also need to cope with an overloaded inbox, which could all be emails of customer issues. This is where customer relationship management comes to picture.

With a good CRM system on premise, you will have a well-managed and more responsive customer service. Most importantly, you will be able to provide your clients with what they want—quick response and solutions to their queries and issues.

4 Ways to Manage Customer Queues

1. Reduce Waiting Time

Good communication is the key to great customer relationships, and customers hate waiting. Therefore, when it comes to responding to inquiries, it is extremely important to be quick.
Customers are fully aware that resolving a problem takes time. However, they do expect that you give them quick response to their email, even as simple as acknowledging that you received their message and are currently working on it.

However, many companies—not only here in Singapore but also in other countries—do not acknowledge that the client’s email was received, which is a bummer since it only takes a couple of minutes to reply to a client who would be happy to wait for a more comprehensive answer.

Not just that, but immediately responding to an inquiry works to your advantage as well. How? If customers doubt that their inquiry was received, they may look for other ways to ensure that you got their request. They may start calling you on the phone, writing another email or looking for other ways to reach you. Before you know it, you are flooded with requests from the same person, asking the same request.

What a CRM software like crystal dash from Singapore can do is to provide you with an automated response feature when your system receives a request. Another way to reduce waiting time of clients is to have a ready-made email template. Your cloud CRM allows you to create and save an email template to help you quickly reply to requests with the same topic.

2. Forward Requests to the Right Person

Another way to manage customer service queues is to ensure that the requests are forwarded to the right person or department.

Do not hesitate to forward some inquiries, because the truth is, it’s impossible to know everything. If you have a CRM software integrated into your system, you can set it to automatically redirect requests to departments or team members who can accurately respond and solve the issue right away. For instance, sales@support.com can be configured to redirect all emails sent to it to your company’s sales management team. This way, you’ll reduce your queues and your customers will get the right answer to their queries immediately.

3. Make All Information Instantly Accessible

Knowing your customer more is also another solution to help quickly resolve client requests Therefore, it helps a lot to have all information about the customer right at your fingertips.

Rather than spending so much time digging through files to retrieve a customer’s data, you can utilise a CRM software feature that allows you to track down all interactions made and information about a client. This will give you specific details about the customer and lets you tackle the issue straight to the point. The quicker and the more you know about the customer, the faster you’ll be able to identify and take care of his/her request.

4. Help Customers to Help Themselves

Did it ever cross your mind that one way to reduce customer queue is to help your clients solve their own issues?

This may sound odd, but majority of customers still prefer self-service applications, basically, because it’s fast and saves time from waiting for a response.

Give your customers the privilege to learn and take care of their own business by using a CRM system with comprehensive customer center, where your clients can log in and search through the FAQs page anytime they need an issue to be resolved.

Once you have this self-service platform, your cloud CRM can track and monitor what your clients search for the most and update the platform’s content for more reliable and accurate information. With such feature, you help your customers learn how to take care of common issues and your company by having more time boosting your sales reports instead of troubleshooting client issues.

Sure, it’s possible to speedily reduce the number of customers on queue. However, hastily reducing the line can take a toll on the quality of service you provide. If you only focus on removing client requests from the queue as quickly as possible, the quality of response may drop and you run the risk that your clients may feel that they are treated rudely and hurriedly.

Fortunately, this can be easily avoided with the help of a CRM software. This doesn’t only help with your sales reports and sales management, but also with your customer relationship management. Since the software can help with your overloaded email requests, you can focus more on providing clients with positive experience.

5 Self-Care Things to Start Doing This 2017

New Year’s resolutions may be cliché, but they’re helpful for your well-being. However, other than sticking with it, the hardest part of resolutions is choosing which habit to make over. We’re making it easier for you—choose one (or more, or all!) of these five self-care things to start this year.

1. Take an Hour Off from Social Media Everyday
This might be a major change for many of us, but our addiction to social media affects our ability to do work, engage with people and being totally present in the moment. What’s more, researches have linked being constantly online with depression and anxiety, compromising sleep quality. Try taking a break from your phone in exchange for an hour of genuine leisure every day.

2. Get a Massage Once a Month
Treat yourself to a full body massage at the end of each month to reduce physical, mental and emotional stress. Worried that this may seem like an indulgent use of time and money? Remember that the antidote for selfishness isn’t selflessness—you need to take care of yourself first before you can take care of others. De-stressing for 30 minutes to an hour can actually help you become a better worker, a friend and a person.

3. Stop Attempting Perfect Diet
We’re not saying you should stop your guilt-free diet, but do not deprive yourself on some—or more—indulgences. Do as much as you can to make smart decisions when it comes to eating. Maybe you can pack your own lunch thrice a week instead of five or refrain from sweets every other day. Baby steps are always better than doing nothing at all.

4. Nurture and Prune Relationships
A great group of friends can make you feel more confident, get through stressful days and even help you with your health goals. Toxic people, on the contrary, suck the life and happiness out of you. Nurture your relationship with the first, and cut ties with the second. Keep your relationships healthy, and make a point to connect with the great people in your life—perhaps, through text, call or a cup of coffee—at least once a week.

5. Give Up One Indulgence Once a Week
Humans are creatures of habit, and most of these habits gear towards unhealthy ones. Choose one indulgence to give up for a week. The goal here is to know and understand that you can live perfectly without it. It can be anything from soda to taking the elevator, but this small change will give your body a break and a small taste of what it’s like to step away from this habit on your terms.

The New Year is the best time to start new and better habits. Take advantage of this opportunity, and make your own road map towards happiness and better quality of life.

Factors worth Considering to Finding Cheap Flights

Flight represents one of the biggest part of your travel costs and finding the most affordable deal is just as important as finding the right accommodation. After all, a flight that is too expensive can make you think twice and most likely, you aren’t going anywhere. These are practically the factors worth considering when hunting for the value-for-money airline ticket:

Versatile Travel Date and Time
It is no secret that airline ticket prices change depending on the day, month and time of year especially holidays like Christmas, New Year and summer season. If you fly when everyone is flying or go for the peak season, definitely you are going to pay for a higher fare. Try to be flexible with your travel dates to match off-peak airline ticket prices.

In picking a day of the week, it’s always cheaper to travel in the middle of the week compared to a weekend, most people fly on the weekends and that’s when airlines price their tickets higher. Moreover, late night or early morning flights are cheaper because most people want to travel at a very convenient time (not too early or too late).

Airline companies are very much aware when holidays, festivals, school break or major events is approaching and they raise the pricing accordingly.

Versatile Travel Destination
If you don’t have strong wanderlust to visit a particular country or areas of destination, then being flexible to where you fly can save you most of the money!

Search engines like Google flight is one of the tools that have made it easy to look for places to travel. You just need to key in your home airport with travel dates and there you will enjoy your flight options! Try to be keen on deals and you will tons of it especially in Asia, if you are versatile on your destination you could find and make use of that deal.

Being an open-minded traveler would make you experience like the world suddenly lit up and opened its doors to you that you will find cheap airfare.

Non-direct Flights
If being flexible with your travel dates and destination is a hard thing to do, then at least try to be flexible with your route. There are lots of budget-friendly carriers that offer a good deal to travel to another place and then fly on a money-saving flight to your choice of destination.

To start off, first find out the cost of a flight that goes directly to your destination. Then you can make use of Google flights and key in the continent of that place and check prices of nearby airports. Look at the price difference and compare the cost of second airport heading to your primary destination.

Rewards Program and Email Alert
No matter how frequent or less you travel, you should make use of airline rewards program. These customer rewards are great way to get flight discounts, free upgrades and who knows, free tickets! For example, KrisFlyer is a flyer programme of Singapore Airlines; it also rewards a flyer by earning points at once with SilkAir and more than 200 of its partners upon joining. Getting points is possible with every transaction made such as booking a flight, hotel and even making a phone call!

Factors to Consider When Selecting a Ring for Your Partner

Getting married is an expensive affair, and it doesn’t even begin with the wedding preparation at all, but with the engagement. For most modern couples, the start of the journey to a married life begins with the presentation of an engagement ring, but how do you even start selecting a ring that will express everything you feel for that special person? And is it more difficult to pick a wedding ring that will symbolize your commitment to each other?

Let’s look at the factors to consider when selecting the engagement ring and the wedding rings.

Choosing an Engagement Ring

An engagement ring isn’t just worn before the wedding, but it should also last for a lifetime as a reminder of your love for the person. A lot of people also love to show it off, because like it or not, there seems to be an unwritten rule that a proposal ring should be catchier than the wedding bands.

• Cost: The engagement ring is going to be expensive, so you should set a limit to how much you’re willing to spend for it. You might be tempted to give the priciest ring you can afford, but remember that the price isn’t the only thing you should consider.

• Gemstone: Let’s face it, a lot of people are attracted to the diamond, but there are also precious and semi-precious gems that are just as beautiful. If your partner knows how to pick gemstones, you’ll be embarrassed to know that it’s not just about the type of gemstone anymore, but the quality of the stone.

• Four Cs: When you speak of gemstone quality, there are four ways to determine if you’re buying excellent stones or not. The four Cs, such as color, clarity, cut and carat weight, don’t just apply to diamonds, but other gemstones as well.

    1. Color – Some clear gemstones for lovely and beautiful marriage rings in Singapore fetch higher prices than diamonds, that’s because more saturated the color of the gem, the rarer it is.

    2. Clarity – Most gems have inclusions or blemishes acquired from their exposure to earth and other natural factors. It doesn’t mean that it’s poor quality, but inclusions can either make the gem more beautiful or appear dull.

    3. Cut – How the gem was cut will affect its brilliance and scintillation. If the diamond is clear, for example, but poorly cut, the gem will look dull and cheap. If you’re going to choose a round diamond, experts recommend that you look for the arrows and hearts pattern that reflect the most light.

    4. Carat Weight – Gemstones are weighed in carats, and this can affect the price of the ring. The heavier or the bigger the gemstones, the more expensive the item is.

• Setting: Gemstones are held in place by prongs. Most experts recommend that you look for either a four-prong or six-prong setting so that the stone doesn’t fall off.

• Metal: Consider the type of metal for the ring band. Platinum is the most popular metal for gemstones because it’s durable and ductile, but you can also consider gold, silver, titanium, and white/rose gold.

• Lifestyle: Keep in mind your partner’s taste and lifestyle. Don’t give him/her something that he/she would be embarrassed to wear.

• Protection: If you decide to get a diamond ring, make sure that you ask for the certificate that details its characteristics. This certificate is separate from the warranty and appraisal of the jeweler. Legitimate diamond and other gemstone certificates are issued by any of the following: GIA, AGS, EGL, and HRD.

Choosing Your Wedding Rings

You and your partner should choose the wedding rings together to reflect both your tastes. Think of this tedious task as a prelude to many more such adventures (and misadventures) together once you’re married.

• Shop: Select only the shops in Singapore that have a solid reputation and have years of experience in wedding rings. This is even more important if you decide to get a customized wedding ring.

• Band: Your wedding ring should go with any type and color of outfit for any occasion, so pick gold, white gold or platinum for the metal. However, keep in mind that all these metals have their pros and cons.

• Gemstone: Some gems tend to be fragile and are prone to scratching and chipping, that is why most wedding bands don’t have them. If you both decide to pick a gemstone, make sure to pick the most secure setting.

• Quality: The wedding rings are not worn for certain occasions only, so pick materials that will last as long as (or longer than) your love for each other.

• Size: You should both book the fitting appointment at the time when your body temperature is normal and when you’re in a calm mood, and not in the morning or after a gym session.

• Lifestyle: It’s important to consider both your lifestyle, because you would want a wedding ring that is durable and will not chip easily when it comes into contact with other materials.

• Maintenance: You will know you’ve picked the best shop in Singapore if they can present you with a detailed receipt, the appropriate certificates (for gemstones), and a warranty that includes repairs and cleaning. Remember that as you both grow older together, the wedding ring might need resizing and repairs when your bodies change.

• Vintage Ring: Antique rings are also becoming popular in some shops in Singapore for their unique styles and patterns. When purchasing one, consider the material, condition, provenance, and era of the ring.

    1. Material – To determine if you’re getting quality material, refer to the four Cs above.

    2. Condition – Some antique rings need to be restored or resized, so check the history of the ring with your jeweler.

    3. Provenance – This refers to the original certificates, receipts or papers that guarantee that it’s an antique.

    4. Era – Some rings bear the mark or design of the period when it was created. You should expect that the older the ring is, the higher the price.