Cardiac Arrest vs. Heart Attack: What’s the Difference?

The terms cardiac arrest and heart attack have been often interchangeably used by a number of people in Singapore, but these two conditions differ from each other. While a great number of heart attacks do not necessarily lead to a cardiac arrest, having a heart attack is one common cause of a cardiac arrest.

What is a cardiac arrest?

Ask any cardiologist and they’re likely to let you know that a cardiac arrest is more of an ‘electrical’ problem. The condition happens when the heart begins to malfunction and unexpectedly stops beating. Your heart specialist would say the condition is caused by an electrical malfunction in the heart, which is the reason why you have an abnormal heartbeat or Arrhythmia.

Since the normal pumping pattern of the organ is disrupted, it cannot pump enough blood for the lungs, brain, and other organs for their usual functioning.

What happens during a cardiac arrest?

When a cardiac arrest happens, the patient turns unresponsive and may even stop breathing or only gasp. It can also be fatal, thus immediate treatment must be provided to the victim in order to prevent serious complications. Knowing the nearest heart doctor or cardiology center helps in such times of emergency.

What should you do?

You don’t need to be the best cardiologist in Singapore to provide assistance to a victim suffering from cardiac arrest. As a matter of fact, the condition can be reversible if it’s treated immediately within the first few minutes. Don’t forget to call emergency medical services for help (995), and begin to give cardiopulmonary resuscitation (CPR) if you have adequate medical background. Thereafter, they will bring him to see a http://www.harleystreet.sg/blog/heart-health-get-screened-by-a-good-cardiologist-in-singapore/ in Singapore for a thorough check.

By the time an Automated External Defibrillator (AED) is made available, make sure the patient uses it as soon as possible. Given the chances of a cardiac arrest occurring at the most unlikely places during the most unlikely hours, if two people are available to assist the patient – one should provide CPR while the other must remain calm and stern in calling 995 and finding an available AED nearby.

What is a heart attack?

Contrary to a cardiac arrest’s ‘electrical’ problem, a heart specialist would know that a heart attack is more of a ‘circulation’ problem. The condition occurs when the regular blood flow to the heart is blocked. Having a blocked artery may prevent the blood (which carries oxygen) to reach a particular section of the heart.

Any cardiologist knows how a heart attack can be dangerous. If the blocked artery is not immediately reopened, the specific part of the heart which normally gets nourished by that particular artery begins to perish and cease to fulfill normal function.

What happens during a heart attack?

If you frequently visit your cardiologist for a heart screening, you can ask them about the common symptoms of a heart attack for your knowledge. This would help you deal with the problem during the unfortunate moment it may happen to you or a loved one.

Common symptoms of a heart attack include the following: shortness of breath, intense discomfort in the chest (general upper body), nausea/vomiting, and cold sweats. It is important to note that these symptoms begin to appear in a gradual pace, meaning it may persist for days or even weeks before the occurrence of a heart attack.

Contrary to a cardiac arrest, the heart typically doesn’t cease to beat in the event of a heart attack. However, the longer the person remains untreated and unassessed by a heart doctor, the greater damage the heart attack may inflict on him/her.

Heart attack symptoms may also vary between genders. For instance, women may experience different symptoms compared to men. This may include nausea/vomiting, shortness of breath, and jaw or back pain.

What should you do?

A heart attack may happen to just about anyone regardless of healthy heart results during your regular heart screening procedure. Because of varying age, gender, or lifestyle factors – anyone can be prone to the risk of a mild or acute heart attack at some point in time.

In dealing with a heart attack, you must first call 995 in Singapore for emergency medical assistance. Remember that every second matters. Calling the emergency medical services (EMS) right away can help you get the patient to the emergency room as soon as possible. This is important; considering the longer you prolong treatment to a heart attack victim, the greater danger he/she might face in the future.

Treatment can begin as soon as emergency medical professionals arrive at the scene. They are trained to handle emergency circumstances with ease, and some staff are even well-versed at trying to revive someone whose heart has ceased to beat. Heart attack patients who arrive by the ambulance car are also likely to receive faster treatment at the hospital, increasing the chances of survival.

What’s the link between the two?

Generally, heart attacks do not lead further to a full-blown cardiac arrest. But a heart attack is one common cause in the event of a cardiac arrest. The link between the two conditions is so close that a lot of people mistakenly refer to one condition as the other and vice versa.

There are also other health conditions which may disrupt the natural rhythm of the heart. Oftentimes, these cases lead to a cardiac arrest.

Every second counts in the event of a cardiac arrest or a heart attack. Even if you remain unsure which condition is the patient suffering from, whether it’s a heart attack or a full-blown cardiac arrest, always seek emergency medical help ASAP the moment you notice the symptoms. Keep a watchful eye out for red flags, as they might save your life in the long run.

The Art of Coffee-Making

Although coffee hasn’t been around for as long as alcoholic beverages and chocolate, it’s one of the world’s most popular drinks. This is why setting up your own mobile coffee cart business is a profitable venture, because most people can’t start with their day without it.

Before you set up your coffee push cart or coffee catering business, however, you need to be familiar with most of the coffee making processes. This is especially helpful if you’re trying to create your own signature coffee that people will easily recognize and associate with your coffee catering or coffee cart business.

How Coffee Was Made

There are many claims to the origins of coffee, such as the Ethiopian legend about a man who discovered that his goats grew energetic after consuming berries from the coffee plant. When he told the local abbot, the latter made a drink from the berries.

It became popular when cultivation and coffee-making became common in the Arabian Peninsula, which the Europeans then heard of only as a dark beverage with a bitter, strong flavor. It was called a devil’s drink until one pope tried it for himself and approved of its taste.

Today coffee is prepared in various ways around the world and is a regular menu item in most food businesses.

Espresso

Most types of coffee drinks, such as mocha, latte, and cappuccino, start off with espresso brewing. In simple terms, espresso is the use of hot water to push through a layer of ground coffee to extract all the caffeine and oil from the beans. This method that the best coffee cart from ButlerKoffee in Singapore uses creates a very concentrated coffee with a foamy top, although other methods can also create an equally strong-flavored drink. It might sound easy at first, but making a shot of espresso takes a lot of practice and experience if you want to create your own mobile coffee cart.

Drip Coffee

Most mobile coffee businesses use the drip coffee making method, because this can be done using the drip coffee machines. As the name suggests, the process involves hot water poured over ground coffee and then strained through a filter. This method is considered the fastest and the cleanest way to create coffee, although there are also manual drippers for special coffee drinks. The taste and strength of the coffee is sometimes affected by the filter and the type of equipment used.

Single-Cup Coffee

Although most mobile coffee cart businesses use the espresso and drip coffee makers, some also utilize the single-cup coffee makers because it can do everything in just one machine. This is perfect for setting up coffee catering carts near offices.

Turkish Coffee

Then there are other coffee cart businesses that do not rely on coffee machines to create their coffee drinks. The Turkish method uses only three basic tools; a specially-designed pot or a deep pan, hot water, and finely-ground coffee. It’s perfect for coffee push cart businesses that want to showcase the traditional coffee-making process. Your customers will enjoy watching you make the coffee then pour it on cups without the filter.

French Press

This is another traditional way of preparing coffee, but your mobile coffee cart will need a French press coffee pot made up of a plunger and a glass pitcher. The plunger is used to push down the ground coffee after water is poured into the pitcher. The ground coffee eventually separates from the water, which you can then pour into the cups.

Aeropress Coffee

If you’re expecting a lot of customers in your mobile coffee cart business, you might want to try this method which is a faster way to extract the flavor and oil of the beans than espresso. The ground coffee is immersed in hot water for a short time, resulting in a less bitter-flavored and less acidic drink.

Stovetop Espresso

You can also create espresso without using the espresso machine by using an espresso pot such as a moka. First, fill the pot with cold water then insert the strainer near the base. Next, fill the strainer with coffee grounds then screw the pot onto its base. Place the coffee pot on a low-flame stove then add sugar while it’s brewing. Once the espresso begins to seep out, remove the pot on the stove and pour some of the liquid into another container. Add sugar then stir until you achieve the right consistency of the liquid. The remaining liquid in the pot should be kept brewing and then mixed with the coffee in the separate container until a thick foam is produced.

Percolator

Although there are some coffee lovers who frown at the idea of creating coffee using the percolator, a few enthusiasts still try this method. The result is not very popular among customers, especially those who do not like an acidic, bitter, and hot cup of coffee. Percolator machines come in two types (electric and non-electric), but are made up of the same parts. To make coffee, you fill the percolator with water until it reaches the line below the filter basket, then you add coffee. If it’s an electric percolator, you just turn it on and wait until it’s done. If it’s a stovetop percolator, place it on a low-flame stove and wait until the pot stops moving before you turn off the stove. Finally, remove the filter before pouring the coffee into the cups.

Cold Brew

Most of the methods listed above use hot water to extract the flavors and oils from the ground coffee beans, but you can also prepare coffee using cold water for your mobile coffee cart. The brewing method, however, takes longer than hot brewing methods, and your coffee cart business will need to prepare the coffee ahead of time and stock them for a few days. Cold brew is perfect for customers who want to have a cup of less acidic coffee to avoid stomach problems.

4 Ways to Effectively Manage Customer Service Queues

How do you plan to stay on top of your game? When you check your inbox, and the first thing that comes to your face is a backlog of client emails, it feels overwhelming, isn’t it?

With today’s highly competitive world, it’s essential for a business in Singapore to have outstanding customer service. Otherwise, you’ll lose your patrons and ruin your reputation. Not only will unhappy customers shop elsewhere, but they will likely share their bad experience to other people as well—imagine the reach of just one social media post.

Luckily, you can do something about it. According to studies, consumers say that the number one factor to good customer service is having their problems resolved right away.

Of course, you also aim for this and work hard to go beyond your clients’ expectations. However, you also need to cope with an overloaded inbox, which could all be emails of customer issues. This is where customer relationship management comes to picture.

With a good CRM system on premise, you will have a well-managed and more responsive customer service. Most importantly, you will be able to provide your clients with what they want—quick response and solutions to their queries and issues.

4 Ways to Manage Customer Queues

1. Reduce Waiting Time

Good communication is the key to great customer relationships, and customers hate waiting. Therefore, when it comes to responding to inquiries, it is extremely important to be quick.
Customers are fully aware that resolving a problem takes time. However, they do expect that you give them quick response to their email, even as simple as acknowledging that you received their message and are currently working on it.

However, many companies—not only here in Singapore but also in other countries—do not acknowledge that the client’s email was received, which is a bummer since it only takes a couple of minutes to reply to a client who would be happy to wait for a more comprehensive answer.

Not just that, but immediately responding to an inquiry works to your advantage as well. How? If customers doubt that their inquiry was received, they may look for other ways to ensure that you got their request. They may start calling you on the phone, writing another email or looking for other ways to reach you. Before you know it, you are flooded with requests from the same person, asking the same request.

What a CRM software like crystal dash from Singapore can do is to provide you with an automated response feature when your system receives a request. Another way to reduce waiting time of clients is to have a ready-made email template. Your cloud CRM allows you to create and save an email template to help you quickly reply to requests with the same topic.

2. Forward Requests to the Right Person

Another way to manage customer service queues is to ensure that the requests are forwarded to the right person or department.

Do not hesitate to forward some inquiries, because the truth is, it’s impossible to know everything. If you have a CRM software integrated into your system, you can set it to automatically redirect requests to departments or team members who can accurately respond and solve the issue right away. For instance, sales@support.com can be configured to redirect all emails sent to it to your company’s sales management team. This way, you’ll reduce your queues and your customers will get the right answer to their queries immediately.

3. Make All Information Instantly Accessible

Knowing your customer more is also another solution to help quickly resolve client requests Therefore, it helps a lot to have all information about the customer right at your fingertips.

Rather than spending so much time digging through files to retrieve a customer’s data, you can utilise a CRM software feature that allows you to track down all interactions made and information about a client. This will give you specific details about the customer and lets you tackle the issue straight to the point. The quicker and the more you know about the customer, the faster you’ll be able to identify and take care of his/her request.

4. Help Customers to Help Themselves

Did it ever cross your mind that one way to reduce customer queue is to help your clients solve their own issues?

This may sound odd, but majority of customers still prefer self-service applications, basically, because it’s fast and saves time from waiting for a response.

Give your customers the privilege to learn and take care of their own business by using a CRM system with comprehensive customer center, where your clients can log in and search through the FAQs page anytime they need an issue to be resolved.

Once you have this self-service platform, your cloud CRM can track and monitor what your clients search for the most and update the platform’s content for more reliable and accurate information. With such feature, you help your customers learn how to take care of common issues and your company by having more time boosting your sales reports instead of troubleshooting client issues.

Sure, it’s possible to speedily reduce the number of customers on queue. However, hastily reducing the line can take a toll on the quality of service you provide. If you only focus on removing client requests from the queue as quickly as possible, the quality of response may drop and you run the risk that your clients may feel that they are treated rudely and hurriedly.

Fortunately, this can be easily avoided with the help of a CRM software. This doesn’t only help with your sales reports and sales management, but also with your customer relationship management. Since the software can help with your overloaded email requests, you can focus more on providing clients with positive experience.

5 Self-Care Things to Start Doing This 2017

New Year’s resolutions may be cliché, but they’re helpful for your well-being. However, other than sticking with it, the hardest part of resolutions is choosing which habit to make over. We’re making it easier for you—choose one (or more, or all!) of these five self-care things to start this year.

1. Take an Hour Off from Social Media Everyday
This might be a major change for many of us, but our addiction to social media affects our ability to do work, engage with people and being totally present in the moment. What’s more, researches have linked being constantly online with depression and anxiety, compromising sleep quality. Try taking a break from your phone in exchange for an hour of genuine leisure every day.

2. Get a Massage Once a Month
Treat yourself to a full body massage at the end of each month to reduce physical, mental and emotional stress. Worried that this may seem like an indulgent use of time and money? Remember that the antidote for selfishness isn’t selflessness—you need to take care of yourself first before you can take care of others. De-stressing for 30 minutes to an hour can actually help you become a better worker, a friend and a person.

3. Stop Attempting Perfect Diet
We’re not saying you should stop your guilt-free diet, but do not deprive yourself on some—or more—indulgences. Do as much as you can to make smart decisions when it comes to eating. Maybe you can pack your own lunch thrice a week instead of five or refrain from sweets every other day. Baby steps are always better than doing nothing at all.

4. Nurture and Prune Relationships
A great group of friends can make you feel more confident, get through stressful days and even help you with your health goals. Toxic people, on the contrary, suck the life and happiness out of you. Nurture your relationship with the first, and cut ties with the second. Keep your relationships healthy, and make a point to connect with the great people in your life—perhaps, through text, call or a cup of coffee—at least once a week.

5. Give Up One Indulgence Once a Week
Humans are creatures of habit, and most of these habits gear towards unhealthy ones. Choose one indulgence to give up for a week. The goal here is to know and understand that you can live perfectly without it. It can be anything from soda to taking the elevator, but this small change will give your body a break and a small taste of what it’s like to step away from this habit on your terms.

The New Year is the best time to start new and better habits. Take advantage of this opportunity, and make your own road map towards happiness and better quality of life.